Privacy Policy – Sagio Hub
At Sagio Hub, your privacy and security are our top priorities. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase from our store.
Information We Collect
We collect personal information such as your name, email address, shipping address, payment information, and phone number when you place an order or create an account with us. This information is used to process your orders, provide customer support, and send you promotional materials (if you opt-in).
How We Use Your Information
The information we collect is used for the following purposes:
- Processing and fulfilling your orders
- Communicating with you about your orders, returns, and exchanges
- Providing you with personalized shopping experiences and recommendations
- Sending you marketing emails (if you opt-in)
How We Protect Your Information
We use industry-standard encryption and security measures to ensure that your personal information is protected. All payment transactions are processed through secure payment gateways, and we do not store sensitive payment information like credit card details.
Sharing Your Information
We do not share, sell, or trade your personal information to third parties. We may share your information with trusted service providers who help us process orders, ship products, or handle customer service, but they are required to keep your information confidential and secure.
Your Rights
You have the right to:
- Access and update your personal information
- Opt-out of marketing communications
- Request the deletion of your personal information
If you have any questions about your privacy or need assistance, please contact us at support@sagiohub.com.
Shipping Policy – Sagio Hub
At Sagio Hub, we aim to deliver your orders quickly and safely. Here’s everything you need to know about our shipping process.
Shipping Methods & Costs
We offer a variety of shipping options based on your location. The shipping costs will be calculated at checkout, and they depend on the weight of your order and the shipping method selected. We currently offer the following shipping options:
- Standard Shipping: Delivered within 5-7 business days
- Expedited Shipping: Delivered within 2-3 business days
- International Shipping: Delivery time varies depending on the destination
Order Processing Time
All orders are processed within 1-2 business days. Orders placed over the weekend or on holidays will be processed on the next business day. You will receive an email confirmation with tracking details once your order has been shipped.
Shipping Delays
While we make every effort to ensure timely delivery, certain factors beyond our control, such as weather, customs, or carrier delays, may impact delivery times. We appreciate your understanding in these circumstances.
Shipping Restrictions
At this time, we only ship to specific countries. Please check the list of available shipping destinations on the checkout page.
Missing or Damaged Items
If you receive a damaged or incorrect item, please contact us at support@sagiohub.com within 7 days of receiving your order. We will be happy to assist you with an exchange or refund.
Exchange Policy – Sagio Hub
At Sagio Hub, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer easy exchanges.
Exchange Eligibility
- Items must be unused, unworn, and in the original condition with all tags and packaging intact.
- Exchanges must be requested within 14 days of receiving your order.
- Items on sale or with a final sale tag are not eligible for exchange.
How to Request an Exchange
To request an exchange, please follow these steps:
- Contact our customer service team at support@sagiohub.com with your order number and details of the item you wish to exchange.
- We will send you instructions on how to proceed with the exchange.
- Once we receive the returned item, we will process the exchange and send you the new item, or issue a store credit if the desired size or product is unavailable.
Return Shipping
Customers are responsible for the return shipping costs. We recommend using a trackable shipping service to return your item, as we cannot guarantee that we will receive your returned item.
If you have any questions regarding exchanges or need assistance, please don’t hesitate to reach out to us. We’re here to help!
